Suggestions boxes are not dead. They are a great HR or small business tool to encourage staff to generate ideas that could lead to innovations that could save your business thousands or in some case millions of pounds/dollars. I have provided 4 examples of business innovations that generated huge revenues or savings and which came from a suggestion box.
- The Post-It, the world renowned sticky adhesive paper was a suggestion box idea from an employee at 3M and it is now the flagship product in their $3 Billion annual revenue portfolio.
- An employee at Publishing company Boardroom Inc came up with the idea to marginally reduce the book size so they could be posted at a lower rate, saving the company hundred of thousands of dollars a year.
- BA launched a suggestion box scheme to help reduce emissions and reduce fuel costs and an employee came up with an idea to save fuel by reducing weight through de-scaling its toilet pipes, saving them £600,000 on fuel a year.
- The idea of free shipping at Amazon coame from an employee suggestion box idea and this quickly developed into the Prime Program which increase a customers purchase by 150%.
So, if you are interested in launching a suggestion box in your business, you might be interested in the 4 free on-line suggestion box tools that I have listed below.
Top 4 Free or Affordable Online Suggestion Box Software Applications for Small Business
1.Freshdesk. . This is a market leading customer support software tool which comes with a powerful in-built suggestion box, (which exists as part of the community forum apps). Using this tool you can quickly configure and deploy a fully branded suggestion box that allows your customers to talk to each other, suggest ideas to improve your product, and vote on existing suggestions. There is a free version of this tool that allows you to have up to 3 agents and there are premium versions starting at $16 per agent per month.
2.ManageEngine ServiceDesk Plus. This customer support software tool comes with a built in suggestion box which is called the User Survey. You can gather end-user feedback with this survey or design your own questions to measure user attitudes towards your service and to here suggestions for improvements. There is a cloud based and download-ready version and it currently powers over 100, 000 IT help-desks. It comes in 3 version so suit your size of business and these are: Standard, Professional and Enterprise.
3.Agile CRM This CRM tool is free for up to 10 users. It is powerful online marketing automation software tool, including an online suggestion box in the form of its Web Engagement feature. Fee paying packages start at $8.99 a month rising to $47.99 a month for enterprises.
4.Suggestion Box. An anonymous and free suggestion box which makes it easy to get truly candid feedback. 100% web-based and completely private. Nothing to install. 15 seconds to set up.