You absolutely need to master the art of talking if you want to get anywhere in life, let alone business.
From ensuring that you treat your customers well, right through to speaking to clients and employees, if you aren’t communicating well in business, you could be losing business!
Start off by using the software that is available to you. There are plenty of ways to communicate nowadays with Slack, Skype, Outlook and other tools enabling us to speak to one another through email or instant messaging. Use them! If your employees don’t know their roles, how can they perform them?
This goes for physical mail as well. Make sure your staff are receiving their mail by organizing forwarding or PO Box delivery. Keep on top of your communications in business!
Pack goods responsibly and safely, with the endurance of the packed product in mind. It’s a pointless customer journey that sees their ordered goods delivered broken or torn, so take the time to ensure the safety of delivered goods.
You also want to ensure that your shipping costs are explained. If your postage to Canada is high – tell people why. Be transparent with rates and delivery dates.
A business that refuses to ship goods on time or with responsibility is going to suffer in the long run. We live in the age where the customer is king and their voice can be heard. Don’t let bad reviews of your shipping be YOUR fault.
Does it tie into communication? Yes. But if you can talk the talk, you need to be able to deal with your customers responsibly.
If a customer comes to you with a complaint, nine times out of ten it is going to be a valid complaint. Treat every instance of customer service interactions with urgency and always endeavour to find out what the customer wants and how you can provide that for them.
Good customer service is healthy and slightly unrewarding in some cases, but bad customer service can ruin your company. If someone doesn’t like you or the way you dealt with them, they will do their BEST to let the world know. Avoid that by treating them with respect.
The good thing about technology? It’s constantly evolving and giving us new uses.
The bad thing about technology? It’s constantly evolving and thus changes its rules every passing second.
Get your head around technology and its uses to boost your business. Is there a laptop that runs better than your desktop? Should your staff have mobile phones? These are questions you can ask and answer for the betterment of your business if you get to know tech.
Refusing to adapt to changing times and technology might not damn your business to the doldrums, but it could ensure that you’re wasting a heck of a lot of time and money. Develop a working knowledge of tech to do right by your business.
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