Restaurant & Cafe Employee Handbook UK 2019

Last updated on January 16th, 2019 at 10:37 am

Restaurant & Cafe Employee Handbook UK 2019 by

The Restaurant & Cafe Employee Handbook UK 2019 (word document), enables you to clearly communicate to your staff from the outset the policy and procedures that they must follow while working in your establishment. It can be customized to suit your organization and also contains restaurant specific policies relating to: Tips and Gratuities, Employee Meals, Cleanliness, Treatment of Visitors and Guest, Customer Complaints and Attendance and Punctuality.

Download Restaurant & Cafe Employee Handbook UK 2019

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Why Do You Need an Employee Handbook for 2019

An Employee Handbook clearly sets out the entitlement and rights of staff, and they set out the policies and procedures that must be followed, enabling an restaurant/cafe and it’s staff to act according to employment legislation. Without one, your establishment will most likely be in breach of employment legislation and be at risk of punitive action. Tribunal award costs against a losing employer can be substantially increased if it can be shown that the employer did not follow statutory procedures. This handbook sets out those statutory procedures concerning discipline and grievance, tips and gratuities, entitlements, rights and privacy & GDPR. It also includes a free legal insert which provides key changes and highlights relating to employment law in 2019, which employers should be aware of.


1.) Free Legal Insert 2019

This 1,283 word document provides an overview of key employment changes and events for 2019 and the Brexit transitional period. Topics include, gender pay, national minimum wage and living wage, apprenticeship levy, gig economy, auto-enrolment, Brexit.

2.) 24 policies spread over 46 pages and 19,000 words.

1. Annual Leave
The policy sets out the annual leave entitlements for staff along with the appropriate procedures that staff should follow in order to book holiday. Sub-headings include: requesting leave, carry leave over, sickness during annual leave, leavers, public holidays and unpaid leave.

2. Absence Policy
Having a clear policy on sickness demonstrates to the employees that you monitor sickness which will help to minimize staff sickness. The policy sets out the sickness absence procedure, sick pay entitlement, monitoring of absences, return to work interview, medical/hospital/dental appointments, compassionate leave,jury service.

3. Maternity Policy
Informs you as to your obligations to your pregnant women and their partners. Includes sections such as time off for antenatal care, statutory, maternity leave, statutory maternity pay, procedure, contractual benefits, health and safety, and returning to work.

4. Paternity Policy
Informs you as to your obligations to parents. Includes sections such as, ordinary paternity leave entitlement, what happens if you don’t qualify, length of ordinary paternity leave, taking your ordinary paternity leave.

5. Shared Parental Leave
Informs you as to your obligations to partners of pregnant women and new fathers. Includes sections such as ordinary paternity leave entitlement, Ordinary Statutory Paternity Pay, What happens if you don’t qualify, Length of Ordinary Paternity Leave, additional paternity leave and pay.

6. Disciplinary Policy. (View A Sample of The Disciplinary Policy)
Describes the situations that can lead to disciplinary action which are: poor performance, misconduct and gross misconduct. Includes sections on Suspension, Informal Action, Formal Action, Right of Appeal and Right to be accompanied. View a sample of this policy here: View A Sample of The Disciplinary Policy

7. Grievance Policy
Describes how the organization should handle staff grievances and includes sections on The Informal Procedure, The Formal Grievance Procedure, Right to be accompanied, Right of Appeal, Timescales.

8. Workstation Usage Policy
The purpose of this policy is to ensure that your organization meets the requirements of the Display Screen Equipment (DSE) Regulations and that the risk to the health and safety of employees who use DSE is minimised. Includes sections on scope, procedures, eye tests, supply of glasses, employer duties, Self Assessment Display Screen Equipment Questionnaire


9. Equality Policy
The purpose of this policy is to enable the organization to be committed to eliminating discrimination and encouraging diversity among our workforce.

10. Data Protection Policy (GDPR Compliant)
Written to help your organization to comply with the GDPR legislation, it Contains sections on, Responsibilities of Staff, Data Security Rights to Access Information, Processing Sensitive Information, Publication of Company Information, and Retention of Data, Transfers outside the EEA.

11. Redundancy Policy (View a sample of the Redundancy Policy)
In the unfortunate event of having to make staff redundant, the Company will act in accordance with all relevant legislation and this policy. This policy includes sections on: Redundancy Situations, Mitigating the Numbers Made Redundant, Consultation, Selection, Redundancy Payments, Notice periods, and Appeals. View a sample of the Redundancy Policy.

12. Flexible Working Policy
This policy contains sections on, What are the rights?, What kind of changes can be applied for? How to apply for Flexible Working, What details should be included?


13. Whistleblowing Policy
This policy includes sections on: What is whistleblowing?, What is PIDA? , What is a qualifying disclosure?, What are the consequences for me of blowing the whistle? ,What does whistleblowing NOT apply to? .

14. Computer Usage Policy (View a sample of the Computer Usage Policy)
This policy includes sections on: Protection against Viruses, Installation of Software, Internet and Email Use, Mobile Computing, Prohibited Activities, User names and passwords, Virus Protection and Personal use of IT equipment. View a sample of the Computer Usage Policy.

15. Working Time Regulations

16. Communications

17. Anti-Bribery

The purpose of this document is to set out the firm’s policy in relation to bribery and corruption.

18.Tips and Gratuities

Explains how to process tips fairly and legally in your business.

19. Employee Meals


21. Treatment of Visitors and Guests

22.Customer Complaints

23.Dress Code

24.Attendance and Punctuality

Terms of Use

We would like to make it clear that this document is sold on the basis that you will get suitable advice from an employment law specialist before using it and that you will adjust it to suit your own business situation.

This is handbook is a guide provided for informational purposes and does not constitute legal advice. You should contact an employment law solicitor to obtain advice with respect to any particular issue or problem.

Download Restaurant and Cafe Employee Handbook UK 2019.

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